one thing that will never change is the value of sharing your expertise with clarity, respect, and professionalism.
- Clarity: Recommend your preferences
- Respect: Ask others how they want to correspond
- Professionalism: Maintain a high level of professionalism
Entrepreneur is not only must master his communication skill both nonverbal and verbal; but he is also must know when to decide which one is the best way to communicate with his clients under which circumstance.
The fact is they all work well. While one person may respond immediately to your e-mails, another may allow your notes to linger in his inbox for days because he would rather correspond via text, meet face-to-face, or talk on the phone.
Nowhere is clear communication more essential than in business. One verbal blunder or nonverbal electronic error can have catastrophic effects. Here are three suggestions to help you effectively interact with businessmen.
The best way to begin streamlining your communication is to let people know how they can best connect with you. Naturally, your preference will vary depending on the situation. If it’s necessary for you to keep a record of your discussions, then it’s advisable to correspond electronically. You can establish this standard by saying, “Let’s connect via e-mail so we’ve got some notes to refer to.” That way there will always be a thread to follow if required for administrative reasons. E-mail, webinar or web-conference is also the favored way to share links and connect people with one another. Sometimes, though, only a verbal conversation will get the results you’re after. In these cases, arrange a telephone or in-person meeting. Text SMS, tweeter should be used primarily for notifications and casual conversations that don’t need to be preserved as part of a business record.
Efficiency is a priority when interacting with other people, especially businessmen. That’s why it helps to develop a “communication agreement” with clients and colleagues by asking this simple question: “What’s the best way for us to stay in touch on this matter?” You’ll find that some people will provide you with their private cell phone number and others will ask you to reach them through their assistant. However you’re asked to connect, honor it. Concurring on a method of communication at the beginning of a professional relationship will save everyone time down the road.
No matter how you choose to communicate — whether it’s on the phone, in an e-mail, or via text — view every single message you deliver as a piece of formal correspondence that will live on in perpetuity. The last thing you want is for a casual, off-the-cuff comment you share to resurface in the wrong place with the wrong people at the wrong time. A commitment to preserve the integrity of your professional and client relationships should underlie the tone of every digital and personal conversation you have. That, coupled with your duty to maintain confidentiality, is what will set you apart as a respected entrepreneur.
As time goes on the methods we use to communicate with one another will continue to evolve. But one thing that will never change is the value of sharing your expertise with clarity, respect, and professionalism.
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